OWNER OPERATOR

CORE PURPOSE

Deliver feed and other products to TLP customers safely, on time, and with great service that keeps customers wanting to work with TLP.

OWNS

  • Keeping their truck and trailer properly maintained, serviced, and reliable.

  • Being accountable for on-time deliveries and customer service.

  • Following customer delivery instructions and helping farmers when needed.

  • Keeping required permits current and available.

  • Submitting all required paperwork and load information on time.

  • Keeping TLP updated so loads and records stay current.

KEY TASKS

  • Deliver feed and products to customers safely and on time.

  • Track truck and trailer maintenance and keep all scheduled service up to date.

  • Regularly wash and maintain TLP-owned trailers when pulling TLP equipment.

  • Follow all customer instructions during loading and delivery.

  • Message Dispatch when loaded, provide an ETA, and message Dispatch when the load is dropped.

  • Enter load updates and required information into the online portal.

  • Submit BOLs, weight tickets, load documents, and fuel-card receipts the same day.

  • Obey all traffic laws and keep required permits current.

  • Provide helpful, respectful service to farmers and customers during deliveries.

ESCALATES

  • Contact Dispatch as soon as possible if a load will be late, a load is damaged, or help is needed to keep the delivery on time.

  • Bring any problem that could affect the customer, delivery, or equipment reliability to Dispatch before it becomes a larger issue.

SUCCESS LOOKS LIKE

  • 95% or better on-time delivery rate.

  • 100% of required paperwork submitted daily.

  • 100% of scheduled equipment maintenance tracked and completed on time.

  • Loads are consistently updated in the online portal so TLP's records stay current.

  • Customers receive reliable, respectful service on every delivery.